We want you to be confident when choosing DentalCarePro. This policy explains what happens when you cancel, and under what circumstances refunds apply.

1. Free Trial

✓ No charge during the trial. No refund needed.

All plans include a free 14-day trial with no credit card required. You will not be charged anything during the trial period. If you choose not to subscribe, your account simply deactivates at the end of the trial — no charge, no refund required.

2. Monthly Plans

✓ Cancel anytime: You can cancel your monthly subscription at any time from within the app or by contacting us on WhatsApp.
✓ No future charges: Cancellation stops all future billing immediately. You will not be charged for the next cycle.
— No refund for current period: We do not issue refunds for the current billing period on monthly plans. You retain full access until the end of the paid period.

Example: If you pay on the 1st and cancel on the 10th, you keep full access until the end of the month. No refund is issued for the remaining 20 days, but you will not be charged again.

3. Annual Plans

✓ Refund within 30 days: If you cancel your annual plan within 30 days of payment, you are eligible for a pro-rata refund for the unused months.
— No refund after 30 days: Refunds are not available for annual plans cancelled after 30 days from the date of payment. You retain access until the end of the annual period.
✓ Data export always available: Regardless of when you cancel, you can export all your data (patients, billing, records) before your account deactivates.

Example: If you pay ₹9,588 (Starter annual) on January 1st and cancel on January 20th, you would receive a pro-rata refund for the ~11 unused months. If you cancel on March 1st (after 30 days), no refund applies but you keep access for the remaining 9 months.

4. Enterprise Plans

Refund terms for Enterprise plans are defined in your individual service agreement. Please refer to your contract or contact us to discuss your specific situation.

5. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

Failure to use the Service after subscription.
Account terminated due to a violation of our Terms of Service.
Request made after the 30-day window for annual plans.
Dissatisfaction with a feature that was described on the website at the time of purchase.

6. How to Request a Refund

To request a refund, contact us via WhatsApp with the following information:

Your registered email address or clinic name.
The date of payment.
The reason for cancellation (optional but helpful).

WhatsApp: +91 87799 16678

Processing time: 5–7 business days via the original payment method

7. Questions?

If you have any questions about this policy or your specific situation, please reach out to us on WhatsApp. We are here to help and will always try to find a fair resolution.

Refund Policy